Hotel Silken Puerta Madrid

Privacy and Refund Policy

PRIVACY AND REFUND POLICY

Last update: 11 JUNE 2025

· DESCRIPTION:

The acceptance of the privacy policy of Next Holidays travel & Tourism LLC (later called “Privacy

and refund policy”) is a necessary condition for using this service.

This “Privacy and refund policy” regulates the recompilation,

treatment, and usage of the personal and no personal information of the users

of the service, since the date of entry into that appears in the header.

Next Holidays travel & Tourism LLC is going to ask always to the users before the

using their data for any purpose other than those described in this Privacy

Policy.

In the treatment of personal data of its users, Next Holidays travel & Tourism LLC

complies at all times with current legislation, specifically (UE) 2016/679, of 14 April 2016, on the

protection of natural persons with regard to the processing of personal data

and on the free movement of such data, and repealing Directive 95/46/EC

(General Data Protection Regulation). To do this, they adopt the technical and

organizational measures to prevent loss, misuse, alteration, unauthorized

access and theft of personal data, given the state of technology access, the

nature of the data and risks to which they are exposed.

• Collected

information.

The service can be used for users by different ways, for

example searching information of destinations or be a registered user,

collecting different information in every case.

• Non

registered user

In this case the service collects the IP address, and the

following information of the user (later a “Non Personal Information”)

• Redirected

by doing click in another website

• Storing

cookies on the user’s computer hard drive. See our Cookie Policy for more

information.

• Specific

data of the device used by the user (for example, the model, version of the

operative system, errors that are generated using the Service, which navigator

is used, language, date an hour of the request, URL of reference, others…)

• Data

of the user location using different technologies, for example GPS signals

sends by a mobile phone, information through WiFi Acces, information on access

points Wi-Fi antennas or nearest mobile telephony, among others. Always

according to the privacy settings on your device.

• Moreover,

Next Holidays travel & Tourism LLC uses Google Analytics, which is an analytic

service owned by Google, Inc. residing in the United States with headquarters

at 1600 Amphitheatre Parkway, Mountain View, California 94043 To provide these

services, they use cookies that collect information, including the IP address

of the user, which will be transmitted, processed and stored by Google on the

terms set out in the web www.google.com. Including the possible transmission of

such information to third parties for legal requirement reasons or where such

third parties process the information on behalf of Google.

Anyway, you are able to disable these cookies of Google

• Registered

user

Next Holidays travel & Tourism LLC

Every user has to indicate in the registration process: Name

and last name, country, telephone number and e-maill. Then every user has to

choose a password which confidentially has to keep.

The user who wants to book a trip using the Service has to

indicate in addition: DNI or ID Card, date of birth, flight dates, transports,

hotels or services hired and payment method.

Moreover, when you make a reservation for another person

using Next Holidays travel & Tourism LLC , the software is going to ask

about the personal information and preferences of the other person.

You must have permission from those other persons before

providing their personal data and trip preferences

• Rights

and purposes

Under the provisions of the Data Protection Act, we inform

you that the completion of forms by the user is voluntary, although the failure

to complete the required fields limits the access or use of the Service.

Personal information that users gives us are automatically

incorporated and in the files owned by Next Holidays travel & Tourism LLC for future user request in order to meet all

their needs, also to keep in touch with them via e-mail, to ask about the

activity of the service and their services.

The User is allowed in every moment to perform its access

rights, rectify or cancel their Personal Information sending an e-mail to info@nextholidaystravel.com

Here (poner hiperelenace) you will find

different types to exercise such rights.

Next Holidays travel & Tourism LLC respects the confidentiality of the data

collected in the file, and makes use of it in accordance with the purpose, to fulfil

its obligation of custody and to take all necessary measures to prevent

alteration, loss, or unauthorized access data, in accordance with the

provisions of (EU) 2016/679 ("GDPR"), The General Data Protection

Regulation approving the Regulations implementing the data Protection Act is

approved

To delete a User in Next Holidays travel & Tourism LLC ,

you have to contact with info@nextholidaystravel.com

• Minors

The service is focused on adults with full legal power to

make use of the system. Minors are not authorized to use the Service.

If Next Holidays travel & Tourism LLC requires a User accreditation of age, and it

is not satisfactory, Next Holidays travel & Tourism LLC reserves the right to terminate and cancel

this user data

If the Service discovers any user who is a minor, this

account is going to be closed immediately as its Personal and No Personal

information deleted

• Use

of data

Next Holidays travel & Tourism LLC is going to use data of its users for

commercial, personalization, operational and statistical reasons

In this sense, we use the collected information to offer

requested products and services; send confirmation and updates on your trip;

manage your account; communicate with you in general; answer your questions and

comments; prevent potentially prohibited or illegal activities and enforce our

terms and conditions.

Next Holidays travel & Tourism LLC is going to use the user’s e-mail for the

followings reasons, that the users accepts:

Sending newsletters, the User can cancel this service at any

time.

Notifies service questions or user (for example, reset

password)

Notify misconduct and, if necessary, report the

suspension or withdrawal of the User account.

By accessing or using the service, user explicitly agrees to

receive these emails, but may unsubscribe: a) specified in any communication

link is sent via email or; b) sending an email to info@nextholidaystravel.com.

However, the user may not unsubscribe from our

correspondence determined as messages concerning your account, the same

security issues or the terms and conditions of service

Next Holidays travel & Tourism LLC may also use the Personal user Information as

anonymous data to show to third parties. You can also share statistics and

demographic information about users and their use of the Service with third

parties, but none of this will enable those third parties to identify a user.

• Services

suppliers and others.

There are others who manage part of the Service.

These others are obligated by Next Holidays travel &

Tourism LLC to comply this Policy

Privacy as applicable to them and also they must have their own. However, Next

Holidays travel & Tourism LLC will

not be responsible for compliance with this policy.

In some cases, Next Holidays travel & Tourism LLC could share, use, preserve or disclose the

Personal Information to other, of non-aggregated form.

• To

provide the Service

• Suppliers,

as hotels providers, airlines or activities providers are used to compose the

trip. In Next Holidays travel & Tourism LLC , all the services are provided

by a third party provider and they are described as them. We recommend that to

examine the privacy policy of every other who provides the service. Please note

that these suppliers also may contact you as necessary to obtain additional

information.

• Third

party suppliers which provide services, including the processing of credits

cars, commercial analytics, customer service or marketing. are able to collect

and have access to the necessary information to act their functions, but they

have no power to share or use this information for others ends.

• To

cooperate with competent authorities

• We

though that is currently necessary to satisfy every law or legal process from

all around the world and we believe that if we do it our responsibility will be

diminished. In any case, we only provide the information required.

• We

believe that this kind of actions are appropriated to comply with the terms and

conditions of Next Holidays travel & Tourism LLC , including any

investigation of possible violations of them

• If

its necessary to detect, prevent or otherwise address and prosecute fraud,

security or technical issues related to Next Holidays travel & Tourism LLC

• If

this action is according to protect the rights, property or security of Next

Holidays travel & Tourism LLC , employers and users.

• We

believe it is reasonably necessary to satisfy any law or on its own initiative

or at the request of third parties who prove a legitimate interest.

In every way, if Next Holidays travel & Tourism LLC is part of a fusion, acquisition or another

transaction which is related with the sale of all or some of its assets or

securities with voting rights, User information, including Personal Information

obtained through the Service, may be included in the transferred assets or

securities. If this happens, your personal information will remain subject to

this Privacy Policy.

7- Security measures

Next Holidays travel & Tourism LLC takes all necessary technical and

organizational measures to protect the security and integrity of personal

information against unauthorized access and against alteration, loss or

accidental destruction

Thus, sending a data submission made by the user through the

Service, for example when the payment is protected by techniques of electronic

security in the network. Also, the information provided and stored in the

databases of Next Holidays travel & Tourism LLC is also protected by security systems that

prevent access to them by unauthorized third parties

Next Holidays travel & Tourism LLC makes its best efforts to provide the most

updated for the effectiveness of these safety systems. In addition, Next

Holidays travel & Tourism LLC stores

Personal Information for as long as the rules allow, and periodically destroys

it if no longer needed

Next Holidays travel & Tourism LLC cannot guarantee the absolute security of

personal information, so the user must collaborate and use at all times and

common sense on the Personal Information Publishing

The user must be aware that publishing the data will be its

own responsibility. Next Holidays travel & Tourism LLC cannot guarantee that the published

information will not be seen by unauthorized persons. You understand and

acknowledge that, even after disposal, Personal Information may remain visible

in cache or if other users have copied or stored Information

8- Changes of the Privacy Policy

We may update this Privacy Policy in the future.

We will inform you about material changes to this Privacy

Policy by sending a notice to the email address you gave us and by placing a

notice in a prominent location on our website

9- Contact

If you have questions about this Privacy Policy contact us

at:

Next Holidays Travel & Tourism LLC

Deira, Riggat Al-Buteen – Salemiyah Tower floor 12, Dubai,

UAE .

Telephone: (+971) 04-5581670

e-mail address: info@nextholidaystravel.com

In addition, you can communicate directly with the travel

provider phone number or address provided on your travel itinerary

At Next Holidays Travel and Tourism LLC , we strive to provide our customers with seamless and enjoyable travel experiences. However, we understand that plans may change, and cancellations or modifications might be necessary. This Refund Policy outlines the terms and conditions governing refunds, cancellations, and non-refundable services to ensure transparency and fairness for both our customers and our company.

1. General Refund & Cancellation Policy

Refund eligibility depends on the type of booking, supplier policies (airlines, hotels, tour operators, etc.), and the timing of the cancellation.

Many travel services (such as discounted airfares, hotel bookings, and special packages) may be non-refundable as per the terms set by third-party providers.

Next Holidays Travel and Tourism LLC acts as an intermediary between customers and travel suppliers, meaning we must adhere to their cancellation and refund rules.

2. Cancellation by the Customer

Refundable Bookings: If a booking is eligible for a refund, the amount returned will depend on the supplier’s policy and any applicable cancellation fees. Processing times may vary (typically 7–30 business days).

Non-Refundable Bookings: Some bookings (e.g., promotional fares, certain hotel reservations, or last-minute deals) may not qualify for any refund. Customers will be informed of this before confirmation.

Partial Refunds: In cases where only part of a booking is refundable (e.g., flights but not hotels), refunds will be processed accordingly.

Processing Fees: Next Holidays Travel and Tourism LLC may retain a service fee for cancellations, as administrative costs apply.

3. Supplier-Imposed Fees

Airlines, hotels, and other service providers often enforce strict cancellation policies. These rules override Next Holidays Travel and Tourism LLC ’s policies, and we cannot issue refunds if the supplier denies them.

Airline Tickets: Most discounted fares are non-refundable. Some may allow changes with penalties, while others are entirely inflexible.

Hotel Reservations: Refundability depends on the rate type booked (e.g., "Free Cancellation" vs. "Non-Refundable").

Tour Packages & Activities: Many tours have strict cancellation windows (e.g., 48–72 hours prior) for refunds.

4. No-Show Policy

Failure to show up for a booked service (flight, hotel, tour, etc.) without prior cancellation will result in a full forfeiture of the payment with no refund.

5. Force Majeure & Unforeseen Circumstances

Next Holidays Travel and Tourism LLC is not liable for refunds due to events beyond our control, including but not limited to:

Natural disasters, pandemics, or government travel restrictions.

Airline/hotel operational changes (delays, cancellations, overbookings).

In such cases, we will assist customers in rescheduling or claiming refunds only if permitted by the supplier.

6. Refund Processing Time

Approved refunds may take 7–30 business days to reflect in the original payment method, depending on banking processes.

7. Disputes & Customer Support

If you believe a refund was wrongly denied, please contact our customer support team at info@nextholidaystravel.com

All refund requests must be submitted in writing.

8. Policy Updates

Next Holidays Travel and Tourism LLC reserves the right to modify this policy at any time. Customers are bound by the policy in effect at the time of booking.

By making a booking with Next Holidays Travel and Tourism LLC , you acknowledge and agree to this Refund Policy.